Troubleshooting

Here you’ll find an overview of common issues you may encounter while using Stop Motion Studio.

Getting Started

The Magic of Stop Motion

Creating Your First Movie

First Steps Tutorial Video

Free vs. Pro Version

Feature Availability Across Platforms

Shoot Your Movie

Setup the Camera

Camera Tutorial Video

Start Animating

Animation Tutorial Video

Onion Skinning

Animation Guides

Animation Guides Tutorial Video

The Capture Mode

Creating a Time-lapse Video

Mixing Stop-Motion with Live Action

Selecting a Camera

Selecting the Optimal Camera Mode

Adjusting Camera Settings

Optimizing White Balance

Shooting on Twos

Image Format

Image Quality

Capturing RAW Images

Turn off Shutter Sound

Preventing Flickering in Your Movie

Edit Your Movie

The Movie Editor

The Movie Editor Tutorial Video

Adjust the Speed of Your Movie

My Movie is Too Slow

Preview Playback Settings

Preview Quality Settings

The Image Quality is Low in Preview

Not All Frames Shown in Preview

The Frame-by-Frame Editor

Frame Counter, Playhead and Capture Frame

Delete, Copy, Paste, and Beyond

Selecting a Sequence

Rearranging Frames

Thumbnail Symbols

In- and Out Point

Freeze or Pause a Frame

Retime a Sequence

Navigating the Timeline

Zoom In and Out

Scrub Video

Add and Adjust Audio

Add Audio

Add Music from Google Drive, iCloud or Dropbox

Sound Tutorial Video

Record Audio

Create Animation from Pre-Recorded Audio

Adjust Audio

Modifying the Duration of an Audio Clip

Adjust the Volume

Fade Audio In and Out

Audio Effects

Remove Audio

Sound and Music License

No Sound in Stop Motion Studio

Audio Button is Disabled

Some Titles in My Music Library Not Available

Customize Your Movie

Adding Opening Title and Closing Credits

Titles and Credits Tutorial Video

Set Foreground and Background

Adding Media Files

Add Fade-In and Fade-Out

Add Movie Effects

Set Aspect Ratio Mask

Add Text to a Frame

Adding a Frame from Themes

Draw and Erase

Merge Images

Watch and Share Your Movie

Sharing Your Movie

Selecting Export Type and Format

File Formats for Movie Export

Saving the Movie to Your Photo Library

Save Movie to Your Device

Export Your Movie in Square or Cinema Aspect Ratio

Share Movie to YouTube

Share Movie to Facebook, iCloud Drive, Dropbox, or Other Apps

Create an iMessage Sticker

Export All Images

No Save Video Option on Photo Roll

Trouble Exporting on Android

Movie File Corrupt on Windows Export

Troubleshooting Export Issues on Windows

Import Images

Import Images from Your Photo Library

Import Images from Different Sources

Batch Import Images on iOS

Adjust Cropping and Edit Images After Import

Import a Video Clip

Importing a Video Clip from Your Photo Library

Importing a Video Clip from Different Sources

Rotoscoping Guide

Green Screen

Using the Green Screen

Green Screen Tutorial Video

Changing the Background with Green Screen

Color and Sensitivity

Connect a Camera

External Camera Tutorial Video

Using a USB Camera

My USB Camera Is Not Recognized on Windows

USB Webcam on Chromebook Not Working

Unusual Patterns in Photos on Chromebook

Using a DSLR Camera

Supported DSLR Cameras

How to Use Your Sony DSLR Camera

How to Use Your GoPro Camera

How to Turn Off Auto Rotation on Your DSLR

Troubleshooting DSLR Connection Issues

DSLR Camera Does Not Take Pictures

DSLR Live Preview and Captured Image Differ

No Camera Live Image

I Only See a Camera with a Line Through It

Can't Access Camera, Photos or Microphone

Remote Controlling Stop Motion Studio

Utilizing Remote Shutter Controls

Utilizing Headphones as a Shutter Remote

Using an Apple Watch as a Shutter Remote

Capture a Photo with Apple Watch

Bluetooth Camera Shutter Remote Control

Using a Bluetooth Remote

Volume Shutter Not Working

Keypad Support

Remote Camera

Using the Remote Camera App

Manually Connect to the Remote Camera App

Create a Temporary Wi-Fi Network

Troubleshooting the Remote Camera App

Remote Camera Not Working

Edit an Image

Using the Image Editor

Edit an Image

Draw Onto an Image

Brush Color, Size and Opacity

Apple Pencil

Add Text, Shapes and Images

Add Facial Expressions to LEGO® Figures

LEGO® Tutorial Video

Selecting and Rearranging Layers

Copy, Paste or Delete a Layer

Selecting Multiple Layers

Removing Objects from Frames

Conceal and Reveal Brush

Masking Tutorial Video

Manage Projects

Project Browser

Open a Project for Editing

Play a Project

Rename a Project

Share a Project

Export Projects from Free to Pro Version

Export a Project to a Different Device

Transfer a Project Using iCloud, Dropbox, or Other Services

Transfer a Project Using AirDrop

Export a Project Using iTunes

Export a Project Mobile to Desktop

Delete a Project

Restore a Deleted Project File

I Accidentally Deleted the App and All My Projects

Duplicate a Project

Merge Project

Import a Project

Manage Projects Files

Can't Locate Project Folder on Android

Create a New Library

Open a Library

Purchase and Licensing

Upgrade to PRO Version

Is the Upgrade a One-Time Purchase?

Free vs. Pro Version

Can I Get Desktop Free if I Own Mobile?

Can I Get Mobile Free if I Own Desktop?

Restore a Previous Purchase

Share a Purchase with Family Members

Transfer Purchase Between Platforms

Transfer of Purchases

Finding the Activation Key (Desktop)

Download an Older Version of the App

Purchased Feature but Not Unlocked

Google Family Library Not Allowed

Troubleshooting In-App Purchases on Android

App Settings and Platform Info

App Settings

Keyboard Shortcuts

The App Is in the Wrong Language

Stop Motion Studio for iPhone, iPad, Android, Chrome and Fire

Stop Motion Studio for Mac and Windows

Manual Camera Mode Not Available on Android

App Closes Instantly on Windows

Error Message on Windows Start

App Crashes on Android When Creating a New Project

Education and Classroom

Stop Motion Studio in the Classroom

Setting Up Stop Motion Studio with Shared iPad

Deploy to Managed Users on ChromeOS

Configure Default Options via MDM

Deploy Stop Motion Studio 2 on Windows 11 through Endpoint Manager

Deploy Stop Motion Studio 2 on Windows 11 — Manual Installation

Deploy on Windows 10/11 via Endpoint Manager

App Installation Failed via Intune

Help and Support

First Aid

How to Find Device Info for Support

Contact Us